Technical Writer with 7 years experience in the software industry currently writing for Med-Vantage® Corporation. At Med-Vantage, I write documentation pertaining to software use, how information is stored in relational databases, and methodology on medical cost and physician performance.
 Contact
P: (408) 813-5619
E: rev.dr.nam.nguyen@gmail.com

Accomplishments

  • Successfully delivered diagrams and workflows for a streaming application infrastructure patent - Stream Theory, Inc
  • Managed 24/7 Technical Support operations for end-user's and B2B clients in the U.S., Japan, and Europe - Stream Theory, Inc
  • Produced a complete set of administrative and end-user documentation for a patented application streaming technology with a primary focus on video-games on demand and enterprise software-on-demand - Stream Theory, Inc
  • Produced the first end-user guide for Snap-On Diagnostics' (a division of Snap-On Tools) first marketed toughbook PC automotive shop management and diagnostic platform - Snap-On Diagnostics
  • Produced a complete set of documentation for the first of its kind, medical claims data to publishable evidence based results (ETL) analytics platform - Med-Vantage, Inc
  • Deployment of Windows Sharepoint Services 3.0 and MOSS 7.0as an internal intranet and external client collaboration portal - Med-Vantage, Inc
  • Improved QA Processes and Workflow using Rapid Continuous Improvement and 80/20 principles. - Med-Vantage, Inc

Software Experience

Markup and Scripting Languages -

  • HTML (7 Years)
  • CSS (2 Years)
  • Javascript (1 Year)
  • XML (2 Year - basic)
  • Flash (2 Year - basic)
  • SQL Server (6 year - basic viewing using SQL Server Management Studio and simple queries)

FrameMaker v6, v7.1, v7.2, v8.0 (6 Years) - Structured/Unstructured, Template Design, EDD development

WestStreet Text Inset Plus
Single Sourcing using text insets and structured frame attributes

Webworks v7, 2003 Pro, ePublisher Pro (4 Years) - SimpleHTML, WebWorks Help, MultiVolume Help, Win Help, Context-Sensitive

RoboHelp, RoboHelp 7 (3 Years) - SimpleHTML, Win Help, Context-Sensitive Help

Adobe Suite: Illustrator, Photoshop, Acrobat, PageMaker, InDesign, Captivate (6 Years)

Dreamweaver MX (5 Years)

Microsoft Office Suite (10 Years)

Writing Subjects

  • Streaming Applications: Architecture, Administrator, and End-User Documentation
  • Automotive Diagnostic Software: End-User Documentation
  • Pay for Performance Medical Informatics: Software User's Guide, Deployment Guides, Measure Methodology Documentation, Database Data Dictionaries, Report Libraries, Physician Reference Manuals

Writing Samples

Download and view my writing samples through the following links (Email for recent writing samples):

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Resume

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Education

Santa Clara University - B.S. Biology
University of San Francisco - M.S. Environmental Management
U.C. Davis - M.S. Entomology


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