Project Manager/Scrum Master with 2 years of experience managing multiple scrum teams. Daily organization of stand-ups, backlog grooming, task/feature prioritizing with Business Owners for the Med-Vantage Health Smart Platform (SQL Server based ETL/analytics engine).

QA Manager with 3 years experience managing small QA teams (3-5 members). At Med-Vantage, I manage the QA team striving for ways to move toward automation (autoit and selenium) and increasing test coverage. I also implemented test case management tools for the organization (Xstudio and QATraq).

Client Data Quality/ETL Manager managing a small deployment team. At med-Vantage, I manage the deployment and ETL SQL developers to get health plan administrative data into our proprietary data format. I Regularly interface with and negotiate data requirements with customers and business owners.

Technical Writer with 10 years experience in the software industry formerly writing for Med-Vantage® Corporation, Paypal, Snap-on Diagnostics and Endeavors Technology/Stream Theory, Inc. At Med-Vantage, I wrote documentation pertaining to software use, how information is stored in relational databases, and methodology on medical cost and physician performance.
 Contact
P: (415) 519-7745
E: rev.dr.nam.nguyen@gmail.com

Accomplishments

  • Successfully delivered diagrams and workflows for a streaming application infrastructure patent - Stream Theory, Inc
  • Managed 24/7 Technical Support operations for end-user's and B2B clients in the U.S., Japan, and Europe - Stream Theory, Inc
  • Produced a complete set of administrative and end-user documentation for a patented application streaming technology with a primary focus on video-games on demand and enterprise software-on-demand - Stream Theory, Inc
  • Produced the first end-user guide for Snap-On Diagnostics' (a division of Snap-On Tools) first marketed toughbook PC automotive shop management and diagnostic platform - Snap-On Diagnostics
  • Produced a complete set of documentation for the first of its kind, medical claims data to publishable evidence based results (ETL) analytics platform - Med-Vantage, Inc
  • Deployment of Windows Sharepoint Services 3.0 and MOSS 7.0as an internal intranet and external client collaboration portal - Med-Vantage, Inc
  • Improved QA Processes and Workflow using Rapid Continuous Improvement and 80/20 principles. - Med-Vantage, Inc

Software Experience

Markup and Scripting Languages -

  • Perl (2 Years)
  • Visual Basic .NET (1 Year)
  • Java (Beginner)
  • HTML (7 Years)
  • XHTML (1 Years)
  • CSS (3 Years)
  • Javascript (2 Years)
  • XML (4 Years - basic)
  • Flash (2 Years - basic)
  • SQL Server (10 years - data analysis and transformation using SQL Server Management Studio, stored procedures, functions)
  • Unix (6 Years - basic commands)

    • FrameMaker v6, v7.1, v7.2, v8.0 (6 Years) - Structured/Unstructured, Template Design, EDD development

    WestStreet Text Inset Plus
    Single Sourcing using text insets and structured frame attributes

    Webworks v7, 2003 Pro, ePublisher Pro (4 Years) - SimpleHTML, WebWorks Help, MultiVolume Help, Win Help, Context-Sensitive

    RoboHelp, RoboHelp 7 (3 Years) - SimpleHTML, Win Help, Context-Sensitive Help

    Adobe Suite: Illustrator, Photoshop, Acrobat, PageMaker, InDesign, Captivate (6 Years)

    Dreamweaver MX (5 Years)

    Microsoft Office Suite (10 Years)

    Writing Subjects

    • Streaming Applications: Architecture, Administrator, and End-User Documentation
    • Automotive Diagnostic Software: End-User Documentation
    • Pay for Performance Medical Informatics: Software User's Guide, Deployment Guides, Measure Methodology Documentation, Database Data Dictionaries, Report Libraries, Physician Reference Manuals

    Writing Samples

    Download and view my writing samples through the following links (Email for recent writing samples):

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    Resume

    Download and view my updated resume through the following link:

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    Education

    Santa Clara University - B.S. Biology
    University of San Francisco - M.S. Environmental Management
    U.C. Davis - M.S. Entomology


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